GENERAL INFORMATION

• This privacy policy outlines how personal data is collected, used, and protected when using the website or services.
• It excludes information obtained from other sources or linked platforms.
• Users agree to the policy by using the website; disagreement requires ceasing usage.

DEFINITIONS

• Applicable Website: The privacy policy applies to Writoholic’s website, including future subsidiaries or apps.
• Parties: Refers to “you” (the user), “them” Writers, and “Writoholic” (the data controller).
• Data Controller: Writoholic, responsible for collecting and processing data, uses “we,” “us,” or “our.”
• User: Any individual using the website or services.
• Services: Any offerings or content provided through the website.
• Personal Data: Information collected about users, such as names, emails, and browsing data.

Information Collection: We collect personal information, including your name, email address, phone number, and bank account details, when paid through payment gateways, when you interact with our services. This data is collected solely for the purpose of providing our services.

Data Usage: The information we collect is used to:

• – Process your orders
• – Communicate with you about your projects
• – Provide customer support
• – Improve our services and personalize your experience

Data Protection: We implement stringent security measures to protect your personal data from unauthorized access, disclosure, or misuse. Our website uses secure socket layer (SSL) encryption to safeguard your personal information.

Transactions are either done through bank account transfers or through world-class payment gateways only and therefore there are no privacy or data security concerns.

Sharing of Information: Writoholic does not share, sell, or disclose your personal contact information to any third party without your explicit consent, except where required by law.

Cookies: Our website might use cookies to enhance the user experience by providing personalized content and tracking visitor behavior. You may disable cookies through your browser settings if you prefer not to allow them.

Third-Party Links: Our website may contain links to third-party websites or services. Writoholic is not responsible for the privacy practices or the content of these external websites.

PERSONAL DATA RECEIVED FROM USERS

• Registered Users: Information collected includes names, email addresses, and data shared during registration, purchases, or interactions.
• Unregistered Users: Browsing data is passively collected (e.g., cookies, IP addresses).
• All Users: Passive data collection applies universally.
• Sales/Billing Data: Sales/billing data is stored briefly for transactions (365 days for active users and 90 days after cancellation). If the clients desire bank account-based payment transfers (data might be saved). There is no further billing or account-related information collected or retained since we accept payments through globally recognized and regulated payment gateways for the bulk of our sales transactions.
• Email Marketing: Name and email may be used for marketing, with user consent.
• User Experience: Preferences may be collected for feedback and improvement.

AUTOMATIC DATA COLLECTION

• Cookies: Used to enhance user experience and store preferences; users can disable cookies but may experience functionality loss.
• Log Data: Includes IP addresses, browser types, ISP details, and visit timestamps for website optimization and security.
• Third-Party Cookies: Managed by external entities and not controlled by the website

THIRD PARTIES

• Third-party providers may assist with website operations (e.g., cloud storage, and analytics). Personal data is shared only with user consent or legal requirements.

SOCIAL MEDIA PLUGINS

• Includes YouTube, Twitter(X), Facebook, and LinkedIn links but may expand to other platforms in the future.

DATA RETENTION

• Data is securely stored for the duration of the user relationship and deleted upon request.

PURPOSES OF PROCESSING PERSONAL DATA

Personal data is used to:

• Enhance user experience.
• Communicate updates or marketing.
• Fulfill transactions and offer customer service.
• Conduct marketing and research activities.

DISCLOSURE OF PERSONAL DATA

Data may be disclosed to:

• Comply with legal obligations.
• Protect the rights or safety of users, third parties, or the website.
• Address fraudulent activities or violations.

WITHDRAWING COMMUNICATIONS

• Users can unsubscribe from marketing emails but will still receive account-specific updates.

MODIFYING/DELETING INFORMATION

• Users can request modifications, deletions, or access to their personal data.

ACCEPTANCE OF RISK

• Users acknowledge that internet-based data transmission has inherent security risks.

USER RIGHTS

Users have the right to:

1. Access, update, or correct their data.
2. Oppose or limit processing.
3. Request deletion of personal data.
4. Halt processing under applicable laws.

Writer’s Privacy:

Clients are not allowed to obtain private information about our writers such as personal email address, full name, etc.

CONTACT INFORMATION

• Users can raise questions or concerns about the privacy policy or data practices through the provided contact details ([email protected]) .